Frequently Asked Questions

RETURN INFORMATION

How do I return a product?
Is there a time limit on returns?
When do I receive my refund after the item was returned?
Can I return hazardous materials?
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ORDERING INFORMATION:

Q. How do I set up an account with DMES.com?
A. It is fast and easy to establish a DMES.com account. Simply click on the "Your Account" link and click the “New Member Sign Up Here” link or simply ClickHere. Follow a few simple steps to enter your personal information and establish a unique user name and password. Once completed, you may place orders online immediately. On your subsequent visits, simply log on with your user name and password for an immediate account access in order to update your personal information, review order history or to place orders 24 hours a day / 7 days a week.

Q. Can I still place an order if I did not set up the user account?
A. Sure. Even if you still have not set up an account with DMES.com, you may place an order with DMES. Simply browse our online catalog and add items that you need in the shopping cart. During the checkout process you will be asked for your shipping and payment information. Once this information is submitted, your order is released and processed.

Q. Can I place an order by phone?
A. Of course. To place an order by phone simply calls us at our toll free number 1-888-515-DMES (3637) 24 hours a day / 7 days a week.

Q. Can I place an order by mail?
A. Yes. To place an order by mail, simply send in your order request along with a personal or business check to:

DMES, Inc.
15472 Chemical Lane.
Huntington Beach, CA 92649
Please allow 3-5 business days for your order to be received and an additional 5-7 business days for the funds to clear before your order can be released.

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SHIPPING INFORMATION:
Q. Once I place an order, how long does it take before the order is shipped from your warehouse?
A. Orders placed before 2:00 P.M. PST usually ship the same business day. Orders placed after 2:00 P.M. PST will usually ship the next business day. All shipments are subject to stock availability.

Q. How long does it take to receive my order?
A. It usually takes 2-3 business days from the time your order is shipped. All Shipments are subject to stock availability.

Q. What is the cost to ship my order?
A. Our standard UPS Ground rates are as follows:
• $7.95 for orders $ 0 - $ 50.00
• FREE Shipping on most orders over $50.00 (exceptions may apply for bulk or overweight items)
Standard shipping rates apply within the contiguous United States only. We do not deliver to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands and PO Box addresses.

Q. Do you offer Next-Day or Second Day Express Shipment?
A. Yes. Please contact us for express rates at sales@dmes.com or call 888-515-DMES (3637). Free shipping offer does not apply if using express shipping services.

Q. Will you ship International orders?
A. No. At this time we do not ship international orders.

Q. How do I track my order status?
A. Tracking numbers and any backorder details will be sent to the e-mail address (provided by you during registration) within 24 hours of shipment. If for some reason you did not receive the status at your e-mail address, please make sure that the e-mail address provided is correct and that you are not using a spam blocking service. If you are using a spam blocking service please make sure to add sales@dmes.com to a safe list, so that you may receive your order confirmations, order status and tracking information.

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PAYMENT INFORMATION:

Q. What credit cards can I use to place my order?
A. We accept all major credit cards including American Express, Discover Card, Master Card and Visa.

Q. Can I pay by using my personal or business check?

A. Sure. We offer you the ease and convenience of paying by E-check (electronic check). Simply enter your checking account information during the checkout process. This is the quickest way to process your order using checking account checks as a payment method.

You can also choose to mail your check to:
DMES Inc.
15472 Chemical Lane,
Huntington Beach, CA 92649

Please note that it may take additional 5-7 business days to verify the funds, as well as additional time for check transit if you chose to send the check by mail instead of using an E-check option.

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RETURN INFORMATION:

Q. How do I return a product?
A. Before returning any item, call 888-515-DMES (3637), Monday through Friday between the hours of 9:00 A.M. and 5:30 P.M. PST to obtain a Return Authorization (RA) Number.
Please be sure to write this number on the outside of the brown shipping box in which the order was originally shipped. Do NOT write on the actual product packaging. Returns made without a Return Authorization Number will be automatically returned to the sender. At the time of issue of the RA number, our customer service representative will also give you the address of our returns department.

Q. Is there a time limit on returns?
A. We are committed to ensuring your total satisfaction with our products and services. That is why we offer a 30-Day Risk Free No-Questions-Asked Money Back Guarantee. If you are not completely satisfied with your order for any reason whatsoever within the 30 days purchasing the item, simply return it for full refund. Unless sent in error by DMES.com, the customer is responsible for the return shipping costs. In case of an error occurring on the part of DMES.com, we will cover the return shipping costs 100%. Returned items must be in their original packaging, unopened, and in a resalable condition in order to be replaced or refunded.

Q. When do I receive my refund after the item was returned?
A. You will receive your refund as soon as we receive the returned item. Credits or exchanges cannot be provided without obtaining a proper Return Authorization Number.

Q. Can I return hazardous materials?
A. Any return shipments of hazardous materials must be packed, marked, labeled, and shipped in accordance with federal and state laws and regulations governing transportation of hazardous materials.

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